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Legal
We value transparency and want to ensure that you understand our terms and conditions, refund policy, and privacy policy. These documents outline your rights and as a user, detail our approach to satisfaction, and explain how we protect your personal information. We encourage you to read them thoroughly to ensure a smooth experience with us.
Terms & Conditions
Applicable to South Africa
1. Introduction
Welcome to our website and online store. These Terms & Conditions govern your use of our website and the purchase of goods and services through our online store. By accessing, browsing, or using our website, you agree to be bound by these Terms & Conditions, which comply with South African law.
2. Definitions
• “Website” refers to our online platform, including all pages and content.
• “We”, “us”, “our” refers to the website and online store operator.
• “You”, “your”, “user” refers to any person accessing or using the website.
• “Products” means any goods or services offered for sale on the website.
3. Use of Website
• You must be at least 18 years old or have parental/guardian consent to use this website and make purchases.
• You agree to use the website only for lawful purposes and not to infringe the rights of others or restrict their use of the website.
• We reserve the right to restrict or terminate your access if you breach these Terms & Conditions.
4. Registration and Account Security
• Some features may require you to register an account. You must provide accurate and complete information.
• You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
• Notify us immediately of any unauthorised use of your account.
5. Orders, Pricing, and Payment
• All orders are subject to acceptance and availability.
• Prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
• We reserve the right to change prices at any time without notice, but changes will not affect orders already placed.
• Full payment must be received before goods are dispatched.
6. Delivery
• We deliver within South Africa. Delivery times are estimates and not guaranteed.
• Risk passes to you upon delivery of the goods.
7. Returns and Refunds
• Our returns and refunds policy complies with the Consumer Protection Act, 2008 (CPA).
• If you are not satisfied with your purchase, you may return eligible products within 7 days of receipt for a refund or exchange, provided the goods are unused, in original packaging, and accompanied by proof of purchase.
• Some products may be non-returnable for hygiene or safety reasons.
8. Privacy Policy
Your privacy is important to us. We process your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
9. Intellectual Property
• All content, trademarks, logos, and intellectual property on the website are owned by or licensed to us.
• You may not reproduce, distribute, or use any content without prior written consent.
10. Limitation of Liability
• We strive to ensure that the information on our website is accurate, but we do not warrant that it is error-free or complete.
• To the extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or purchase of products.
11. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the courts of South Africa.
12. Amendments
We reserve the right to amend these Terms & Conditions at any time. Changes will be effective when posted on the website. Your continued use of the website constitutes acceptance of the amended terms.
13. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us via the contact details provided on our website.
Return Policy
Overview
We are committed to ensuring your satisfaction with every purchase made at our online store. If for any reason you are not entirely satisfied with your order, our Return Policy outlines the steps you can take to return an item, applicable to customers within South Africa.
Eligibility for Returns
• Items may be returned within 14 days of receipt of your order.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Process
1. Contact our customer service team at [info@beadmeupskattie] to request a return and receive a Return Authorisation Number (RAN).
2. Pack the item securely, including all original packaging and accessories.
3. Clearly mark the RAN on the outside of the package.
4. Ship the item to the address provided by our support team. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 7 business days.
• Shipping costs are non-refundable, except in cases of incorrect or defective items.
Exchanges
If you wish to exchange an item for a different size, colour, or alternative, please follow the return process above and place a new order for the replacement item.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for the return shipping and provide a replacement or refund as appropriate.
Consumer Protection
This Return Policy complies with the Consumer Protection Act, 2008, of South Africa. Your statutory rights are not affected.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us.
Privacy Policy
1. Introduction
Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and make use of our online store, in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
• Personal Information: Such as your name, email address, contact details, physical address, payment information, and any other information you voluntarily provide when registering an account, placing an order, or contacting us.
• Non-Personal Information: Such as browser type, device information, IP address, and browsing behaviour collected automatically through cookies and analytics tools.
3. How We Use Your Information
• To process and fulfil your orders
• To communicate with you about your orders, account, or enquiries
• To improve our website and customer experience
• To send promotional emails or newsletters (where you have consented)
• To comply with legal obligations
4. Sharing of Information
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also disclose information when required by law or to protect our rights.
5. Security of Your Information
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
In accordance with POPIA, you have the right to access, correct, or delete your personal information that we hold. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us using the details provided below.
7. Cookies
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
8. Links to Third-Party Sites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of those changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.